I'll answer the mail as soon as I can. However, if you don't hear back from me in 48 hours, you may come back and drop me a note again, while this time please also carefully type in your email address as it might be wrong at the first time which could be the reason I can't get back to you.
Please kindly provide basic info such as device type (iPhone 6s/Android 4.4/WP8/WP8.1/Win10 desktop etc), camera brand/model, and what camera type you selected in the app.
I can only read English and Chinese, please do not use language other than that, thanks:)
If you want to attach file, please only attach image, otherwise the mail might be blocked.
Strongly recommend to go over the FAQs in case you haven't.